Frequently asked questions

Darshya is India's devotional super-app — live darshan from 50+ temples, online puja booking with video proof, panchang, spiritual content, e-commerce for religious items, astrology consultations, wellness sessions, and yatra tours. All in one place.

Tap "Sign In" at the top right and enter your phone or email. You'll get an OTP — enter it and you're in. You can add your name, gotra, and nakshatra later from the profile page.

Browsing temples, darshan streams, panchang, and spiritual content is completely free. You pay only for bookings — pujas, astrology, wellness, store items, yatra tours.

Yes. NRI users pay in USD and get access to all pujas, darshan, store, and yatra bookings. Prasad and physical goods ship internationally — delivery 7-14 days depending on country.

The app is available in English, Hindi, Tamil, Telugu, Kannada, Marathi, and Bengali. More languages coming soon. Switch from the language selector in the footer.

Go to /pujas, pick a puja (e.g. Rudrabhishek, Satyanarayan), choose a temple and date, enter your sankalp details (name, gotra, nakshatra), and pay. You'll get a booking confirmation instantly, video proof after the puja, and prasad by post.

Yes, up to 24 hours before the scheduled time. Go to /bookings, tap the booking, and choose "Cancel" or "Reschedule". Full refund within 3-5 business days.

For India: UPI, net banking, all major cards, wallets (Paytm, PhonePe, GPay). For international users: Visa, Mastercard, Amex via Stripe. No cash-on-delivery for bookings.

Within 2-4 hours of puja completion. You'll get a push notification and email with the video link. Video is hosted securely and accessible from /bookings forever.

Prasad ships within 24 hours of puja. Within India: 3-5 days. NRI users: 7-14 days depending on country. Tracking link is emailed automatically.

Most common reasons: bank blocked the transaction, 2FA timeout, insufficient balance, or expired card. Try again with a different method. If money was deducted but booking didn't confirm, it auto-refunds within 5 business days.

Cancellations 24+ hours before → full refund. Within 24 hours → 50%. After puja has started → no refund (but we review case-by-case for genuine issues). Refunds reach Indian cards in 3-5 days, international in 5-7 days.

Yes. After booking, go to /bookings → tap the booking → "Download Invoice". Invoice includes GST breakup. For business/GSTIN invoices, email support@darshya.online with your GSTIN before booking.

Yes — our streams use AWS IVS with ~3 second latency. You're watching the sanctum sanctorum in near-real-time. Schedule for each temple is shown on the darshan page.

Switch to 480p via the gear icon — works on slower connections. Close other tabs or apps using bandwidth. If still laggy, try the mobile app (better adaptive bitrate). Report persistent issues with the temple name and time at /support.

Temples follow their own schedule — many close during midday (12pm–4pm) and after 10pm. Some are offline on specific days. Check the schedule on the temple's darshan page. For technical outages, refresh in 5 minutes.

Yes. Each temple page has a "Recent Aartis" section with recordings from the last 7 days. Favorites can be saved to your account for offline viewing (Plus subscribers).

Idols, puja samagri, rudraksha, yantras, incense, lamps, religious books, temple bells, and prasad variety packs. All items are sourced from verified spiritual retailers.

India: 3-5 business days (free over ₹999, else ₹49). International: 7-14 business days. Prasad parcels ship same-day from the temple city.

Yes, within 7 days of delivery if the item is damaged, wrong, or defective. Idols and consecrated items cannot be returned once unpacked (religious reasons). Email support@darshya.online with photos.

Yes — we deliver to 40+ countries including US, UK, Canada, Australia, UAE, Singapore. Duties and taxes are calculated at checkout for transparency.

Rudraksha, yantras, and idols are pre-consecrated at partner temples before shipping — video proof of consecration is available on request. Regular samagri is sourced but not consecrated.

Pick an astrologer from /astrology, choose chat / audio / video / report. Pay, then schedule a slot or start immediately if the astrologer is online. Each session is recorded and available in your account.

Yes — every astrologer goes through a 5-step verification: ID, educational credentials, 2 expert interviews, test readings, and ongoing user rating monitoring. Average 10+ years experience.

Live yoga (daily 6am & 6pm IST), guided meditation, pranayama, ayurveda consultations, and chakra healing. Group sessions from ₹99, 1-on-1 from ₹499.

Char Dham (Yamunotri, Gangotri, Kedarnath, Badrinath), 12 Jyotirlinga circuits, Shakti Peetha tour, Vaishno Devi, Tirupati + nearby temples, Golden Triangle spiritual tour, and custom private yatras.

AC transport, vetted hotels, all temple darshan bookings (including VIP where available), vegetarian meals, English/Hindi speaking guide, and 24/7 coordinator support. Flights not included unless specified.

Yes. We offer senior-friendly yatras with shorter walks, wheelchair assistance, and medical tie-ups. Mention requirements during booking — we customize the itinerary.

Go to /profile → Account Info → tap the field to edit. You'll verify the new number/email with OTP before the change takes effect.

Yes — we never store card details. All payments go through Razorpay (India) or Stripe (international), both PCI-DSS Level 1 certified. We only store the last 4 digits for your reference.

Go to /settings → Privacy → Delete Account. This is permanent — all bookings, video proofs, and order history are erased within 30 days per our privacy policy. Export your data first if needed.

Not recommended — video proofs and sankalp details are personal. Instead, add family members as "beneficiaries" in your profile — you can book pujas in their name from your own account.